New Revver Experience
FAQ
New Revver Experience FAQ
We recently launched our new Revver experience for all our customers, and we’re excited for everyone to try it out. We know you may have questions about the redesign and what it potentially means for you. This page is meant to answer some of the most common questions you may have as you try out the new Revver experience.
Why did you choose to redesign the product at this time?
When we first launched Rubex in the cloud, we committed ourselves to constantly updating and refining the experience with new features and improvements. With our rebrand from eFileCabinet to Revver, now is the time to update the product with usability and modernization in mind that better aligns with our new brand and name. It’s also worth noting that the new experience is not a new product.
Is there any data migration required when I move over to the new experience?
There will be no data migration as part of the new experience, and no updates will be required on your end. Your data will automatically populate into the new experience, so that you can use the new experience to immediately improve your work without any hindrance. Simply toggle the new experience on, and you’ll be ready to go right away.
What if I’m not ready or too busy to move to the new experience right now?
No problem! The experience is completely optional and not mandatory, so you can try it out when you’re ready. And if you do opt in to the new experience but aren’t ready to stay there, you can toggle back to the legacy experience at any time.
How long will the classic experience (Rubex) be available?
We are consistently updating our products to be the best version they possibly can be. The new experience is designed to be the next step of our mission to put documents to work for you. As such, while it is not mandatory today, we do anticipate the new experience becoming the standard experience for all customers in the future. Many of our future enhancements will only be available in the new experience, although we do not anticipate retiring the legacy experience for some time. We will be sure to clearly communicate any required changes well in advance.
Will the desktop product still work in the new experience?
In short, the full new experience will be available for users of our desktop app, the same as if you had accessed Revver via a web browser. You may need to update your app to the newest version, but the new experience will be available to anyone who prefers to use the desktop app.
Why do some of the areas in the new experience look the same as they did in Rubex, while others have been changed?
Redesigning the Revver interface is a process. Our goal is to facilitate your document work, but we didn’t want to redesign the entire interface at once for several reasons. We are focused on managing a healthy release schedule, minimizing disruption that a redesigned system may have on your day-to-day work, and gathering additional customer feedback. We’re also taking our time to ensure that the remaining features are fully fleshed out and ready for use before their release.
Will I have to reconfigure any of my settings when I move over to the new Revver?
You won’t have to change any settings yourself. The update to the product is meant to enhance your experience working in Revver and will not alter your current Revver setup. Thus, all your settings – administrative, security policies, templates, folders, saved searches, etc. – will automatically be applied within the new experience.
Will my integrations - Salesforce, Microsoft 365, Docusign, or API integrations - be affected by the update if I switch over?
Revver’s back end services will remain the same for API integrations, so we do not anticipate any disruptions to your integrations. For Salesforce and M365, no changes will need to be made today, but we will communicate URL updates later in the process as needed. If you do have questions about your integrations or want more information, please contact your customer success manager.
What about printer and scanner plugins?
No changes will be made to your printer or scanner plugins, so you will be able to continue to use them as they currently are set up.
How will Single Sign On (SSO) be affected?
Some URLs may need to be updated over time, but otherwise single sign will continue to function properly. We’ve also worked to improve the login experience. If you do have questions about SSO or want more information, please contact your customer success manager.
Will the guest user experience change to reflect the new UI?
The guest user’s experience will initially be unaffected by the changes to the UI, meaning that any time a document or signature is sent to an external person, that person will still experience the legacy guest user experience. Over time, we plan to make updates to the guest experience to bring it in line with the redesigned experience, but these changes will come in a future release, and we will clearly communicate with customers leading up to the release.
Have any features been removed or taken away in the new experience?
Most features have been redesigned in the new experience with the intent to make it simpler to use, so certain steps to use a feature have been reduced or simplified. Most features will carry over to the new experience, but there are some, such as custom branding and color schemes, that have changed as part of the redesign. As we continue to refine and redesign the product, some features and functionality will change, all with the goal of making it better and easier to use.
How can I learn about upcoming product updates or what’s planned/coming soon?
All customers will have access to the product updates page, which is linked in Revver. There you can see planning upcoming releases, preview upcoming features and how they work, and even leave feedback on features that are still in development (as well as current features). We encourage you to visit this page, and we welcome your feedback, so please let us know about your experiences in Revver.
Where can I learn more about the new experience and get training materials?
We’re not just updating the product. We’re also updating our support site with relevant articles about the new experience, so you’ll have many resources to help you get started. Our current support articles for the previous experience are still available, so any user can use that as reference. Customers can also contact our support team anytime they need help.
What are people saying about the new experience?
Here are just a few things our customers have told us about the new experience:
- I like the “My account” tab in the top right corner. File upload speeds seem to be better as well. Love the color scheme. Thank you!
- I like the ability to create tasks for myself. This will be very helpful going forward.
- The new experience seems to have easier navigation than before.
- It is way more seamless and the new design is nicer to look at.
- The new experience seems a lot faster! Over all 10/10 experience.
We’re excited for you to experience the new and improved Revver experience for yourself. We know that change can be daunting, but we’re ready to help make the transition as smooth as possible by creating the best possible Revver experience we can and by supporting you and every user along the way. If you have any further questions, please feel free to reach out to your Revver representative or to our support team.
