Poor Customer Service Costs More Than Great Customer Service

Customer service should be important to any organization. Excellent customer service is touted by many, but not always delivered. The reasons can be diverse, but they usually start with the proper management mindset. Here are some things to think about when trying to improve your service and support.

If there are issues that may create complaints, make sure you are not masking the issue by providing credits. Providing credits not only costs you money, but you are admitting you’re guilty of not delivering your best. You lose money, as well as the customer’s confidence and trust. You should examine the causes of the credits and develop a proactive mechanism to prevent the credit issue from ever coming up. Too many organizations either don’t take the time or don’t believe it is possible or worth the effort to eliminate the root cause of customer complaints.

eFileCabinet provides a way to go paperless, but, more importantly, it provides a way to have a major impact on your ability to improve service and support. You will never lose a document, you can securely store and back up documents, you can find the customer files you need quickly, and you will gain the ability to send emails securely with passwords, if desired.

Forward-thinking organizations are always trying to find ways to gain knowledge about technologies that can give them a competitive advantage.

Years ago, when email was introduced as a business tool, it was not accepted by business for many years. Those that were early adapters were able to take advantage of its benefits. It is hard to believe that the use of email faced such an obstacle of acceptance and took years to become an acceptable business communications tool, but it’s true.

So what’s the next big thing in business communications? Here’s what Gartner Research had to say about the matter: “What we expect to see is document management will be just like email, where it’s going to be an essential capability that your knowledge workers are going to require”

eFileCabinet’s document management software is cost-effective and can deliver a large return on investment. It should be investigated and considered by any organization as a way to improve efficiency, increase the quality of customer service, and reduce costs.

Contact eFileCabinet to arrange a demonstration of the software and consultation with a business efficiency expert. The software has a 30-day satisfaction guarantee, and you may be surprised at the features and applications that are available and how they could positively impact your organization.

By | 2016-12-15T11:59:24+00:00 November 19th, 2015|
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