“Implementation was fantastic,” Deanna says. “Customer Service held our hand and Michelle, my Office Manager, was a godsend. We are unique because this company is just the two of us—we don’t delegate pieces to different departments. We handle it all.” eFileCabinet has completely changed their ability to do business, and saved them about half of all time previously spent on paperwork. “Without a doubt the biggest benefit has been decreasing the steps in the workflow processes. We’ve also decreased the amount of paper. And, I’ve reduced my liability risk with HIPAA. It’s a huge benefit.”
Prior to eFileCabinet, Michelle and Deanna estimate there were between 27- to 32-steps to their workflow, most completed manually. As part of their implementation process, they sat down and mapped out the workflow and designed an automated workflow process, cutting the steps down to just 12, “Our goal is to get the process down to 9 steps or less,” explains Deanna. “How do you equate that to time saved? It’s just amazing. It’s just so much more efficient.”
Now that she is an ‘electronic’ contract nurse, Deanna finds that client care and her schedule are much more flexible. She can now devote more time to client visits and outside care coordination, where before it was pure tedium trying to document phone conversations and other time-consuming but important details. She estimates that she has been able to recoup about 20% more in billing as she is documenting more accurately and much more quickly.
Deanna’s typical day still looks pretty similar now…she still gets up early to work on documentation from her home office before starting onsite client visits and coordinates throughout the day with Michelle. But now, eFileCabinet allows them to be HIPAA compliant and almost completely paperless. For client visits, Deanna simply carries a laptop to their home or the adult foster homes. Michelle can complete billing and other vital processes from any location, even if she leaves town, which means invoices get paid. “eFileCabinet is a product we will continue to rave about to other business owners,” says Michelle.
The only downside? Deanna may need to find another way to get in her weightlifting in each day, as she has shed about 30 pounds of paper—and kept it off—through eFileCabinet.