If there was a way to do away with manual data-entry as part or your day-to-day, what else could you be doing?
Improving Your Client Relationship
Client retention is one of the biggest hurdles CPAs face, as high turnover can spell doom for a firm. Keeping clients satisfied with your services should be the number one priority for CPAs, but with much of the day dedicated to redundant tasks like data-entry, it can be easy to lose sight of this goal and forget to perform the little things to maintain a good accountant-client relationship.
A top reason why clients drop their CPA is due to a lack of communication. Beyond performance and ROI, clients pay attention to how often their firm reaches out to them and how accessible they are. According to a CCH study, the leading reason that clients switch firms is that they don’t regularly check in with their clients to assess their changing needs.
There’s plenty of competition out there, so if a client feels like they’re being neglected by their firm, few will hesitate to make a switch. When you don’t make the client’s needs a priority, it’s easy for them to see that. However, it’s understandable if you would like to focus more time on your client’s specific needs, but data entry work takes up the majority of your time. If your data entry duties were taken care of, you’d have more time to schedule one-on-one time with clients as well as other occasions to reach out and communicate.
Next to client retention, the acquisition of clients should be the next priority for growth. Having a happy client-base will increase word-of-mouth for your firm, but networking is a process that can take time, which you don’t always have.
More Time on Quality Control
Nothing chips away at retention like an audit. Mistakes happen, but more attention to detail with constant review and revision will lead to less. A good share of your time should be dedicated to quality control, but more and more of that time is often eaten up by the mundane busy work that needs to be done. Firms and CPAs need to find an acceptable balance between this busy work and quality control. An abundance of mistakes can lead to rejections by the IRS or worse, an audit. Definitely not news you want to deliver to a client.
Time should also be spent on improving your processes so fewer mistakes can occur. Fostering an environment where mistakes are caught earlier will further streamline your processes and improve overall quality.
These three processes are just a handful of aspects your firm could be spending more time on if that redundant work was just cut out. Fortunately, there’s an easier way to handle manual data entry, besides hiring more hands, recruiting a legion of interns or outsourcing. eFileCabinet provides an process to streamline your data-entry. Using advanced OCR technology, you’ll be astonished at how easy our system processes documents and organizes it into our intelligent filing system. Download our free ebook below to learn more about how document management can help you focus more on what matters.