eFileCabinet continues to grow its reputation as the ideal document management solution for small businesses, after receiving not one, but two recognitions from online business magazine Inc.com.
The publication named eFileCabinet the Overall Winner for Best Document Management Software/Systems for Small Business, as well as the designation of Best Document Management Software/Systems for Customer Service.
Security is a priority
“While some companies provide document management as part of their services or combine a couple of offerings together to create a DMS solution, eFileCabinet focuses solely on DMS,” according to the Inc.com review. “They tout ease of use, mobile access, dynamic search and high levels of security.”
One factor that Inc.com heavily rates services on is security. The review praises eFileCabinet’s commitment to security, as it’s a key consideration for small businesses. It lists eFileCabinet’s many security features, which makes it one of the most secure solutions, including 256-bit AES encryption for transfers, its consistent backups and its data storage with multiple artificial and physical points of presence. SecureDrawer is also mentioned as a big benefit, which allows users to share documents through a secure portal.
The review also lists eFileCabinet’s features that make it one of the most powerful tools for document management available, including its OCR technology and intelligent automation functionality.
“Overall, eFileCabinet provides a strong feature set, mobile access and solid customer service,” according to the review.
Best Customer Service
Alongside being the best overall document management solution, Inc.com also awarded eFileCabinet for having the best customer service on their list.
“Something we didn’t see promoted by other DMS vendors we reviewed was a proactive support team.” The review states it rated eFileCabinet as the best document management solution for customer service, “because of the multiple means for accessing support, commitment to customer success, and the quick, positive and helpful response from customer support staff.”
eFileCabinet provides responsive customer support via phone, email and live chat. The website also hosts a wealth of support resources including FAQs, training videos and manuals.
“A customer support specialist shared with us via a chat session that the average wait for phone or chat support response is one minute,” according to the review. “In testing all three of their customer support modes we received consistently quick and helpful responses.”
To see why eFileCabinet consistently ranks as one of the top-rated document management solutions available, consider viewing a free demo and learn more about our superior security and customer service features.