Clovis, New Mexico is a largely agricultural community known for its rich history in music and southwestern adventure. The seat of Curry County, it boasts a population of roughly 40,000 people and a small public administration office, there are a lot of information management demands placed upon the city. However, through eFileCabinet, this small department was able to conquer seemingly insurmountable demands with only a few staff members.
In fact, the Human Resources Department of the City of Clovis is now known for its incredible efficiency. With just three HR specialists managing 400 employees and 14 departments in the city, very few HR departments nationwide can say they’ve maintained a similar workload. They handle all personnel issues and records for the entire city government, including public works, parks and rec, the police and fire departments, animal control, public transit, and the municipal court system.
These three employees juggle a full-time load, including all of the safety, personnel, training, workman’s comp, FMLA, and first aid issues, just to name a few, so they have to work as efficiently as possible and with heaps of information. Relying on paper-dependent processes to make these difficulties navigable is like searching for a needle in a haystack, so ensuring that the right information is findable when an employee needs it is crucial.
“Because of the amount of employees that we’re dealing with, organization is key,” said Erin Montano, HR specialist for Clovis. “There are only 3 of us in this office for hundreds of employees, so we really have to manage our time very wisely. There’s no room for error or for anything being lost.”
This functionality and accessibility of eFileCabinet has greatly assisted their human resources department in completing their work efficiently and at a moment’s notice. With all that this department manages, handling documentation strictly in paper form would be a task would require much more work than the three of them could handle.
“We work an eight hour day, and at least seven and a half hours of that day is spent in and out of eFileCabinet,” shares Erin. “We’re in eFileCabinet non-stop. It’s the primary program we utilize within this office.”
They’ve been able to greatly streamline all document and recordkeeping processes by utilizing the cloud-based program, and wouldn’t be able to manage their workload without eFileCabinet.
“eFileCabinet has made a world of a difference in our office,” she continues. “It’s invaluable to us, the amount of time it saves us, and allows us to have that organization. We truly enjoy the program and the customer service we get.”
As a service-oriented department keen on helping others in administrative duties across the city, Erin describes how she intends to get other municipal departments in Clovis to understand the value eFileCabinet brought to her team, as it’s made such a difference for them. That’s why they’re spreading the word about eFileCabinet.
“We recommend to anyone trying to organize, minimize, and increase the functionality of their time to use eFileCabinet. We speak very highly of eFileCabinet to anybody that will listen. We’re glad to be a part of your team.”