Coming off a year full of significant challenges and divisions worldwide in 2021, I’m working to build unity within our company and with you in 2021.
Last year, we secured considerable funding from investors. We are channeling that to grow substantially in areas that help you increase operational efficiency so you can get back to the work that matters. We’ve added new talent in our customer service department and made new improvements to the product that you rely on.
A focus on unity includes teamwork. As we grow our team here at eFileCabinet, we build it with you in mind as part of our team. We want to hear from you and make your voice part of ours. We want all customers to feel 100 percent supported and heard .
Part of this initiative is to put on our upcoming customer round tables, where panels of our document management experts and knowledgeable customers will come together to collaborate on new business solutions.
We’re also making constant improvements to our customer support experience. We’ve completely rebuilt our support site from the ground up to make it more intuitive and easier to navigate.
During the past year, we’ve seen record retention levels from companies that have made great use out of our services in such an uncertain time. We want to extend our appreciation to you all as we provide even more value by making your document management system do more for you.
Form design and form fill are the latest features released for Rubex that expands functionality for you significantly. Being able to create and send clients forms means less time you’re going to take dealing with documents. It’s also a new avenue for you to gather the metadata necessary to build better and more dynamic workflows.
Throughout this year you’ll be hearing about brand new enhancements and ways to use your document management system. We’re readying a new reporting and analytics engine for our data-driven users out there as well as an on-premise version of Rubex.
This is all part of our initiative to unify our vision for eFileCabinet with your needs. We’ve never been in a better position to help all of you continue to be successful and grow with us.
Jesse Wood, CEO