Inbound Technical Support Representative


Inbound Technical Support Representative

eFileCabinet — Lehi, UT

Compensation: DOE

Full-time position

THE ROLE

    • Answer inbound calls, diagnose the situation, troubleshoot and resolve customer issues.
    • Knowledge of Windows XP and later.
    • Basic knowledge of Mac helpful but not required.
    • Position also requires basic upselling of additional features or services.

RESPONSIBILITIES

  • Must have working knowledge of Windows XP and later.
  • Must be able to navigate on the Internet and to explain basic instructions to the customer, so they are able to remote to the customer’s computer.
  • Able to troubleshoot printer/scanner issues, diagnose basic permission issues, and possible network connectivity problems that arise.
  • Able to learn our software platform quickly to be able to answer basic questions customers may have.
  • Contact and visit prospective customers to determine needs.
  • Multi-tasking is essential, as we frequently have calls and chats to respond to simultaneously.
  • Typing speed of 40+ wpm is recommended, but not required.

THE PERSON

  • Candidate should be able to speak with customers in a professional manner and in terms that they can understand..
  • Must have a good attitude.
  • Must have great phone personality.
  • Good communication skills.
  • Be willing to learn.
  • Candidate should be tech savvy and customer oriented.
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