Technology is no longer just a tool to complete work-related tasks—it’s a medium by which employers can adjust to the ever-changing contours of a landscape increasingly controlled by its employees.
Managers, CEOs, and business owners of all creeds and stripes face a challenge this decade that rivals only the challenges that managing millennials in the workplace entails—and that challenge is managing the unhappiness of workers.
According to a recent Gallup poll, over half of employees in the American workforce are unengaged, and nearly twenty percent are actively un-engaged. Although this is a trend in the right direction from 2010, it still illustrates a lackluster work life for most Americans.
So, what can we attribute to this phenomenon? Are jobs becoming worse, or are employees yearning for something more without taking the proper action to pursue their dreams?
As it turns out, none of these are causal factors. Rather, a lack of business process management software is to blame, and here are the numerous reasons why.
A Lack of Business Process Management Software Fuels Unfairness
From a young age, we’ve been told life isn’t fair, so why should the workplace be any different?
Although employees should only receive the benefits they’ve earned, there will always be subjective interpretations of what constitutes fairness in the workplace, and therefore disagreement surrounding the topic.
And if wrongdoing ever comes to pointing fingers and resolving disputes, it’s difficult to ascertain who’s in the right and who’s in the wrong when outdated information management mediums like filing cabinets and Windows folder structures are in place.
Although HR managers and other roles responsible for increasing workplace morale have made significant strides in turning the modern workplace into an increasingly fair and meritocratic landscape, evidence still suggests that employees’ loyalty to their company is damaged by unfair treatment.
Business process management software can resolve these feelings of resentment in one of two ways: If employees believe they are not fairly-treated because of their output, better information management strategies—as a by-product of business process management software—shed clearer light on which employees are the most productive.
Business process management software enables this by making each worker’s contributions salient and traceable within the software. If not to use audit trails to determine who has done what, then certainly to measure the efficacy and output of the employees using it.
Business Process Management Software Enables the Flexibility Employees Desire
The Harvard Business Review recently reported that employee productivity can be improved by letting more employees work from home.
Although this goes against the grain of traditional wisdom, traditional wisdom can only take human capital management so far in a landscape that’s shifted and changed so much within the past decade.
Not only are commute times imposing quality of life challenges for workers, an increasing number of women hold executive and senior-level positions within organizations, making work-life balance a serious selling point for both the men and women comprising the workforce, and, perhaps even more importantly, the familial institution.
Although economists and human capital experts are more preoccupied with labor and measurable uses of capital, they are learning more about the role family plays as a social institution within the broader economic landscape, and have since discovered its stability plays an important role in facilitating a productive workforce.
Not only does this force employers to reconsider how they administer paid time off, it also encourages them to use business process management tools that facilitate a mobile and remote workforce.
Business Process Management Software Helps Employers Develop Talent
Although business process management software achieves this end indirectly, it’s just as capable of freeing up resources to train and develop talent as any other strategic initiative or program that saves time for its employees and the organization. In fact, training is just one of the reasons the right software can save the world’s workforce.
Additionally, having a business process management software in place to reduce the amount of time it takes to complete the HR onboarding process will also improve the value of human capital. The less downtime there is between hiring and expected performance, the better.
BPM software not only expedites the speed of steps in any given document workflow, it also reduces the number of steps needed to complete many industry-agnostic tasks at the document level, freeing up room for productivity, savings, and optimal efficiency—all of which are needed to ensure an organization can train, retain, and grow its talent pool.
Decrease the Likelihood of Burnout
Burnout is becoming a serious psychological phenomenon among top level executives and organizational leaders. The New York Times recently reported that over 70% of C-suite executives report at least one symptom of burnout.
Business process management software also has an ability to resolve human capital issues running rampant at the psychological level in 2017, particularly when it comes to knowledge workers.
Resolving burnout among this demographic of employees will require better methods of information management, primarily at the process level of documentation.
For instance, any technology that can improve the automatic routing and paper handling processes existing in a business or healthcare clinic can mitigate the issues arising from burnout.
For readers who aren’t aware of what burnout is, it’s the feeling of being much more than just tired: It’s the persistent feelings of exhaustion one gets from working on projects that are not intrinsic to their own pursuits and interests.
Not surprisingly, burnout rates are highest in professions where needs of others are tended to in expense of the person providing the service. For instance, physicians, social workers, and teachers are the workers most susceptible to suffering from symptoms of burnout.
They involve long hours and high levels of stress. Additionally, the amount of training required to fulfill the responsibilities of these roles is enough to set expectations for those who fill them that are left unmet, for one reason or another. To learn more about the role of business process management in the future of effective human capital management, visit our home page.