Annual Maintenance Plan
We want you to be completely confident in our products. That’s why we offer a variety of technical support help options for you to choose from. Below you will find brief descriptions of our support plans and a detailed list of services included in each.
General Support
Every product purchase includes access to product manuals, technical support via email, basic training video, user forums and more.
Annual Maintenance Plan (AMP)
Our Annual Maintenance Plan is designed to provide our customers with technical support on eFileCabinet products and services when they need it. Customers are able to call, email or chat with Certified Support Engineers to help resolve problems they may encounter when using our products. If you choose to include AMP, it is calculated at 18% of your total purchases and is due annually.
Consulting Services
For organizations looking for more dedicated and personalized assistance, we offer a variety of consulting services. These services include customized installation, firewall configuration, personal training, and more. Charges do apply for these services.
General Support Benefits | Annual Maintenance Plan Benefits |
| Product Manuals | General Support Benefits |
| Technical Support via Email | Unlimited Product Version Updates and Upgrades |
| Technical Support via Phone ($100 per hour) | Technical Support via Phone ($100 per hour value) |
| Technical Support via Chat ($100 per hour) | Technical Support via Chat ($100 per hour value) |
| Support for Hardware Purchased from eFileCabinet | Technical Support via Email ($100 per hour value) |
| SecureDrawer Support | 24 Hour Access to Technical EFC Community |
| Free Self-Install Resources | 24 Hour Access to the Sharing Center (Templates, Profiles, etc.) |
| Basic Training Videos | Exclusive Advanced Tips & Tricks Webinars Each Month |
| 24 Hour Access to the Technical Forums | 24 Hour Access to Basic and Advanced Online Training Videos |
| Basic Quarterly Tips & Tricks Webinars | Basic Product Q&A Help via Phone and Chat with Certified Engineer ($100 per hour value) |
| Add-on Recommendations | Basic Product Installation Help with Certified Engineer (1 Server/1 Client $100 per hour value) |
| 24 Hour Access to Merlin Help Wizard |