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At eFileCabinet, we want to make sure you get the technical support your organization needs. Whether you need basic training resources or you would like a more hand-held approach, you are able select the plan that works best for you.
Basic | Professional | Premium |
|---|---|---|
Included with all plans | Price: $5/account/month | Call for pricing |
| Resources Included: | Resources Included: | Resources Included: |
| Phone, Email & Chat Support | All the Benefits of Basic Plan | Dedicated Sales Engineer |
| Basic Profile Templates | High Priority support | SE Involved in Sales Process |
| General Questions & Answers | Designated Call Queue | Software Implementation w/SE |
| Basic Installations | Escalated Support | Enterprise Priority Support Queue |
| Basic File Structure Templates | Virtualized Network Support | Paperless Consultation |
| General Support (7:30 am-6:00 pm MT) | Citrix | Advanced Scanning Support |
| Tips & Tricks | Terminal Servers | Database Customization |
| Product Training Videos | Cloud | EFC Security Customization |
| User Forums | Remote Desktop Control | Template Customization |
| Online Support Tools & Wizards | Extended Hours Support (6 am – 7 pm MT) | Data Transfer Consultation |
| Patches & Updates within Version | Scope of Work/Project Charter |
