Questions and Answers with Matt Peterson – Computer User

By: Matt Peterson

November 5 – Q&A with Matt Peterson, President and CEO of eFileCabinet

1. What is eFileCabinet’s business?
eFileCabinet helps increase the profitability of the SMB market (and departments of larger enterprises) by using software to remove office paperwork.

2. Why are you in this business and how did you start?
Our business started in 2001 when James Blaylock, an accountant with his own business, realized he was paying too much for his $80/hour CPA employees to run back and forth between filing cabinets to get files all day. He created software to digitally file customer records and he made it very easy to search and retrieve straight from the computer. It enabled him to go paperless, and recognizing the great value in what he had created, he decided to sell this solution to peers. Thus eFileCabinet was born. Since that time, industries such as doctors, financial planners, non-profits, HR departments, insurance businesses, religious organizations and others, including accountants, have become users of eFileCabinet software. At the time of this writing, there are more than 123,000 users.

3. Why do customers select you over your competitors?
Our company continues to experience record growth because our solution provides huge value –- we have enterprise-class features in document management software at small business prices. We also win over competition because we are always innovating and providing valuable features. For example, we are releasing a SalesForce integration in October 2014, along with 5 more new features. We also differentiate ourselves through our superior support and training departments. As a small business ourselves, we truly understand the importance of being able to maximize the investment in tools, so we make it a priority to support and help our customers. Value, innovation and support are the reasons that enable us to win over our competitors.

4. Does eFileCabinet have a cloud product?
Yes. In fact, we are rare in that we provide a cloud solution and a conventional on-premise product. We offer customers the ability to manage their own servers and computers with our software, or, they can just use the web to access eFileCabinet. More importantly, regardless of which platform, both solutions are offered at the same subscription pricing.

5. What problems are you specifically addressing for the SMB market?
We are solving (1) the need to do more with less people, and that means removing inefficiencies from the office (too much time wasted in searching, retrieving, sending, and refiling documents), and (2) the need to manage documentation correctly not just for accuracy, but for retention, compliance audits and, ultimately, to serve customers better.

6. How does your solution get implemented? Is it easy? How long does it take?

  • Most of our customers are business owners and not technical. With our product, not only do they have a very intuitive interface that has Microsoft-familiar navigation, but we also provide implementation and training help. Within two weeks, customers are working with the system at a very competent level.
  • On a process level, most customers start scanning in paper documents and ultimately end up using eFileCabinet as a repository for all emails, PDF’s, spreadsheets, Word documents, music/video files, etc., and all of them can be searched, sent, previewed, updated and managed using files. Some of our more sophisticated clients also use workflow management, digital signatures, enable role-based security and use their mobile apps to manage client files.

7. What measureable impact have you had for your clients?
Smaller operations of 3-7 employees save over $3,500 annually, while larger organizations save more. We also have had clients who have experienced devastating fire or tornados which ruin their physical businesses, but are still able to conduct business because their files were electronically managed using eFileCabinet.

8.Do you have turnover/churn of your customers?
We experience very small turnover because not only does our software fulfill the promise of a paperless office, but the clients become very dependent on the ease of the system and do not want to abandon their acquired efficiencies.

9. What are the new products and features you are releasing soon?
We have our eFileCabinet 2015 products being released November 2014. The newest versions of our on-premise and cloud solutions include some great new features and enhancements.

  • Our eFileCabinet Online is now integrated with Salesforce.com – allowing customers to simultaneously update and make changes to existing documents in both programs, with drawers automatically created for contacts from Salesforce.
  • Enterprise Access enables larger companies, with remote offices that require audits for compliance reasons, to conduct exams of their files without leaving their office. Based on permissions provided by the remote office, corporate HQ can inspect and audit as if they were on location by just looking at the records and files within their eFileCabinet structure.
  • Customers can have files synced automatically between online and on-premise systems to assure data integrity and back up.
  • On-premise eFileCabinet 2015 will have the ability to automatically back up their content for free.
  • Role-based security capabilities have now been extended to standard users – they can also designate, if required, other users to have certain access privileges.
  • For customers using eFileCabinet’s WorkFlow product, email notifications can now be executed outside of the eFileCabinet login environment – meaning office personnel can be notified of next steps and their role via email sent to their Microsoft Office, Gmail, or any other email provider.
  • Zonal OCR technology is also being released, helping many organizations that require access and sorting based on consistent, key data in the same page location to be scanned, searched and retrieved quickly and easily.
  • Active Directory syncing will help IT administrators of larger organizers to create and manage eFileCabinet users with mass application of titles, departments and roles.

10. What do you see happening in the next 5 years in your business?

  • We expect to see more enterprise-level features at SMB pricing.
  • The level of digital workflow is being adopted at the mobile level, with people making decisions, passing on approvals, and managing the flow of daily procedures from a smart device. This trend will continue, and it will force software vendors to design and enable 24/7 access to their solution from any platform and access point.
  • While many software solutions are moving towards a cloud-only solution, we are finding that the compliance-bound, conservative market will require an on-premise, or desktop, solution for the foreseeable future.

Bio : Matt Peterson is the CEO of Lehi, Utah based eFileCabinet, Inc. Founded in 2001, eFileCabinet, Inc. began as a cutting-edge tool to digitally store records in accounting firms. As it grew in popularity, eFileCabinet developed into a full-fledged electronic document management solution designed to help organizations capture, manage and protect their data. http://www.efilecabinet.com

Read More or call 877-574-5505.

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The Case for Going Paperless

Increase productivity and please customers with document management software.

Document management software (DMS) represents a technological and cultural change in how companies are conducting business. Digitized, archived, and secure documentation has a far greater impact on the profitability and credibility of a company than ever before. Converting to a paperless office is a win-win for both your business and your customers. DMS and electronic file sharing allow for faster and more accurate access to information, which not only increases workflow productivity, but also quality perception from customers—the sooner you respond to customers, the more organized you appear and the happier they are.

Customers are the single largest group of beneficiaries of a paperless document management solution. Comprehensive cloud management software can not only improve productivity and reduce overhead, but it can also result in faster file retrieval and quicker turnaround times for customers. A paperless domain-customized solution can deliver these benefits quickly and securely, transforming your business into one that is far more customer-friendly, efficient, and compliant.

Many industries (banking, human resources, real estate, healthcare, etc.) handle large quantities of sensitive documentation. From HR documents to accounts receivable and accounts payable to credit reports, medical records, and legal disclosures, the volume of paperwork a company processes can be overwhelming. Placing documents on a cloud storage platform allows companies to securely disseminate important documentation through access-controlled folders that ensure documents are only viewed by the appropriate parties.

Key benefits of DMS

It saves time. Instead of calling to find out the status of a transaction, customers can simply view the status online or from a smartphone or tablet. Customers can also electronically sign documents, which saves them the hassle of driving to your office or having to mail documents. Convenience makes for happier customers who are more likely to stay loyal and give referrals.

It’s more secure. Paperless software can mitigate the threat of misplaced or destroyed key documentation and client data. The digitization of all or even key intellectual property and trade secrets can mean the difference between business continuity and bankruptcy. Better security also means better stakeholder assurance of greater control and security over enterprise and customer data.

It’s mobile. The ability to access files and operations-critical documentation while away from the office is vital. In today’s business world, employees and customers are often located in different regions and may not always have access to a computer. Making documents available in a cloud-hosted folder allows business to continue anytime, anywhere. This is not only more profitable to the company, it is also a confidence-building factor for customers, proving that an organization can operate efficiently in any situation.

CRM integration. Having direct access to client-related documents via a CRM solution is a tremendous productivity boost to any organization. Imagine round-the-clock access to items such as sales agreements and automated reminders for contract renewals, all from within the client record.

When it comes to solutions, be sure to do your research. According to Gartner, core capabilities of document management should include check-in/check-out; version control; security and library services; image-processing applications; and workflow, retention, and records management. Web content management, social content document sharing and collaboration, and advanced search/archiving capabilities are also important components to consider.

Your business will run smoother and your customers will be happier with DMS. Creating a secure Web portal for your customers is also a great way to free up your time and that of your employees. If you have a site set up where your customers can access, upload, and manage their own files in connection with you, it saves both paper and time. Customers won’t have to wait to receive their information, and you don’t have to personally fulfill the task. Your customers are happy because their needs are being met. They have all their personal account information at their fingertips, and that easy access makes them feel important and cared for. They are your priority, and you’ve made them feel that way.

Matt Peterson is the president and CEO of eFileCabinet. Founded in 2001, eFileCabinet provides an electronic document management solution designed to help organizations capture, manage, and protect their data.

Learn more by clicking here or call 877-574-5505.

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Banks Have a Lot to Gain from Document Management Software

By: Matt Peterson

October 28 – Banks, large and small, are facing more scrutiny and more challenges than ever before. They are being asked to do more with less and to be more transparent. To keep costs low while providing excellent customer services and being in corporate and legal compliance, most banks have turned to some form of document management software (DMS). Using a paperless office is a win-win for both those in the banking industry and their customers. Among the benefits of such a system are:

· Financial Benefits: Mailing millions of customers’ paperwork, such as statements and notices, each month can become expensive. Using DMS to email customers can save banks a vast amount of money in printing costs and postage.

· Time-Saving Benefits for Banks: Mailing customers statements and notices requires human hands to fold and stuff envelopes. Banks can be more efficient with a DMS, which allows employees to be utilized for more important purposes. A paperless office system also decreases the amount of time telephone representatives are on the phone. Instead of customer service representatives assisting customers to decipher information, websites and computer systems can be used for this purpose.

· Time-Saving Benefits for Banking Customers: Instead of calling the bank to find out if or when a check or other transaction has come through their account, they can simply view their transactions and statements online, even from a smartphone or tablet. This decreases telephone hold times and creates more satisfied customers. Banking customers can also now electronically sign many different types of banking documents, which can save time and avoid costs associated with driving to the bank or mailing documents.

· Compliance: Banks must comply with many different legal standards and maintain secure systems to protect their customer’s important information. Companies in the banking industry must also follow many statutes and regulations, including those set forth in the USA Patriot Act, the Right to Financial Privacy Act, and the Fair Credit Report Act, all of which can change from time to time. Using a secure, compliant DMS gives banks the peace of mind that their information and their customers’ information is being held in a safe and reliable yet easily accessible location. Using DMS can help your bank maintain compliance with all of the financial regulations and statutes it must follow.

· The Electronic Audit Trail: Banks perform internal and external audits to make sure they are in compliance, as well as keeping accurate records of financial transactions. These audits are completed more efficiently and with fewer errors when a company uses a DMS with audit trail capabilities.

· Banking Workflow: In an electronic document system, workflow can be built into daily processes. Designating workflow is easier, makes more sense, and usually takes less time. Employees can easily find documents and needed information, while following all proper protocols and work procedures.

· Environmental Benefits: Changing to DMS is also better for the environment. Less paper is consumed and wasted, leaving more trees standing. This also means less waste and chemicals discarded back into the environment.

In the document-heavy world of banking, it makes sense to take advantage of the great technology available today. DMS makes banking easier for both the bank and its customers, keeping documents more secure than ever before.

About the Author:

Matt Peterson is the CEO of Lehi, Utah based eFileCabinet, Inc. Founded in 2001, eFileCabinet, Inc. began as a cutting-edge tool to digitally store records in accounting firms. As it grew in popularity, eFileCabinet developed into a full-fledged electronic document management solution designed to help organizations capture, manage and protect their data.

Read More or call 877-574-5505.

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eFileCabinet Announces New Integration with Salesforce

SalesForce Integrated into Document Management Software eFileCabinet

Paperless Software Expert Significantly Improves Ease of Access

Lehi, UTAH – October 27, 2014 – eFileCabinet, Inc., the leading document management software for SMBs, announces the availability of eFileCabinet Online with an integrated module that works with SalesForce.com. Customers can easily view files and drawers that are stored in eFileCabinet Online without leaving SalesForce, and have all contacts within SalesForce have their drawers in eFileCabinet Online. This means after syncing up the two applications, uploads and changes to existing documents will occur within both SalesForce and eFileCabinet Online.

“We continue to meet the needs of our ever increasing customers that are in varied industries and have varying levels of IT complexities. SalesForce is a significant leader in the cloud CRM space for businesses of all sizes, and we are happy to provide our new and existing customers with this much sought after solution,” said Matt Peterson, president and CEO for eFileCabinet.

eFileCabinet provides cutting-edge paperless software products and services that enable companies to capture, store, manage, share, and protect valuable data while helping them meet regulatory compliance requirements from governing bodies such as HIPAA, GLB and SEC/FINRA. eFileCabinet’s document management software, file storage, and sharing services can be hosted on a company’s local network or as software-as-a-service (SaaS) via the cloud.

About eFileCabinet, Inc.
eFileCabinet, Inc. offers a suite of document management software and file-sharing products/services to help businesses and organizations work quicker, smarter, and more collaboratively. With more than 12 years in the document management software industry, eFileCabinet is the trusted choice for over 126,000 users worldwide to store, protect, and share their valuable and confidential data.

Learn more by clicking here or call 877-574-5505.

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MWCN Unveils the 2014 Utah 100 Rankings

The Utah 100 celebrates 20 years of success in Utah business

Salt Lake City—Oct 21, 2014—MountainWest Capital Network celebrated its winners for the 2014 Utah 100 Awards Program, which recognizes the 100 Fastest Growing Companies in Utah. This marks 20 years of the Utah 100 and is a milestone for MWCN.

“It is our pleasure to honor these inspiring Utah businesses,” said Reed Chase, an audit partner at Tanner LLC and President of MWCN. “We have been very fortunate to watch and celebrate the true success stories in Utah. We can expect great things from these 2014 companies in the future.”

The Utah 100 is built from companies and businesses throughout the state of Utah that represent numerous industries and practices, and that have had successful revenue growth in the past year. These companies lead the way in business innovation, showcasing Utah as a business-friendly state. MWCN is dedicated to helping the state’s aspiring entrepreneurs and utilizes the Utah 100 to reward those whose hard work has produced successful intellectual capital.

The Utah 100 honors three categories: the 100 fastest growing companies in Utah, the 15 Emerging Elite and the top 15 revenue growth companies. The Emerging Elite are Utah businesses that have between 2–5 years of operation and show significant promise for future growth and success. The Top Revenue Growth Companies are those businesses who have had significant revenue gains from year to year.

The Utah 100 winners are listed below by rank of 1–100:
1. Goal Zero, LLC
2. Peak Capital Partners
3. LifeVantage, Corp.
4. SilencerCo, LLC
5. Xima Software
6. NuvoH20
7. Radiate Media
8. Black Clover Enterprises, LLC
9. OnSite Car, Inc.
10. 3 Key Elements, Inc.
11. Vetora LLC, DBA EcoSwift
12. Candlelight Homes
13. OptConnect
14. Pluralsight
15. Wadsworth & Sons III
16. The Ready Project
17. Cariloha
18. Zija International
19. StorageCraft Tech. Corp.
20. Cache Private Capital
21. ENVE Composites
22. Universal Synaptics Corporation
23. HealthEquity, Inc.
24. Goodwin Media
25. ApplicantPRO
26. Apt Marketing Solutions
27. iTOK, Inc.
28. Market Data Service
29. ZAGG Inc.
30. Foresight Wealth Management
31. Five Star Franchising
32. You Need A Budget
33. Latter Day Products
34. School Improvement Network, LLC
35. IntegraCore, LLC
36. Lashbrook
37. Solutionreach, Inc.
38. The National Institute of Medical Aesthetics (NIMA)
39. CLEARLINK
40. Burrus Financial Services, Inc.
41. GMRE, Inc.
42. Amara Day Spa Salon & Boutique
43. Maximus Nutricare, Inc. dba Papa Pita Bakery
44. Executech
45. Diamond Wireless
46. Packsize International
47. Wadsworth & Sons II
48. Veritas Funding
49. Cicero Group
50. CG Sparks
51. AtTask
52. GV Floorcare
53. Premier Plastics, Inc.
54. Process Instruments, Inc.
55. Parallel HR Solutions, Inc.
56. Real Property Management
57. InMoment
58. AvantLink.com
59. Trunorthlogic
60. Vivint, Inc.
61. Diversify, Inc.
62. Simplifile, LC
63. Conservice, LLC
64. Walker Edison Furniture
65. Fishbowl
66. American Crafts, LLC
67. Design Imaging
68. NorthStar Alarm
69. Davinci Virtual Office Solutions
70. Academy Mortgage Corporation
71. SimTek Fence

72. eFileCabinet, Inc.

73. Larsen Billing Service, LLC
74. Infuse Medical
75. Ancestry.com, Inc.
76. Café Rio, Inc.
77. Nu Skin Enterprises
78. Professional Cable
79. BidSync
80. Fx Energy, Inc.
81. Spring Works Utah
82. Johnson Mark, LLC
83. FUEL Marketing, LLC
84. Prince, Perelson & Associates
85. GoEngineer, Inc.
86. InsideOut Development
87. GPS Capital Markets
88. MasterControl, Inc.
89. England Logistics
90. VLCM
91. Freezing Point, LLC
92. Christopherson Business Travel
93. eGlobal ATM Services
94. Park City Group, Inc.
95. Control4 Corporation
96. Myriad Genetics, Inc.
97. VitalSmarts
98. Extra Space Storage, Inc.
99. Veracity Networks, LLC
100. Imagine Health, Inc.

The 2014 15 Emerging Elite are listed below in alphabetical order:
1. Alliance Health
2. Apiary Fund
3. Boostability
4. Cell Again
5. Domo
6. International Fulfillment Solutions
7. Jane.com
8. Lucid Software
9. Marketecture
10. Method Communications
11. Needle
12. Orabrush, Inc.
13. RPH Engineering, LLC
14. Xyngular Corporation
15. Zurixx, LLC

The 2014 Top 15 Revenue Growth Companies are listed below based on top revenue growth in order of ranking 1–15:
1. Hunstman Corporation
2. Nu Skin Enterprises
3. Skywest, Inc.
4. Overstock.com, Inc.
5. Vivint, Inc.
6. Ancestry.com, Inc.
7. Myriad Genetics, Inc.
8. USANA Health Sciences, Inc.
9. Extra Space Storage, Inc.
10. Diamond Wireless
11. LifeVantage, Corp.
12. Merit Medical Systems, Inc.
13. Christopherson Business Travel
14. ZAGG, Inc.
15. EnergySolutions, Inc.

About MountainWest Capital Network
MountainWest Capital Network (www.mwcn.org) is Utah’s first and largest business networking organization devoted to supporting entrepreneurial success, and dedicated to the flow of financial, entrepreneurial and intellectual capital.

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